PRIVACY POLICY

Last updated: 13 August 2026

This Privacy Policy explains how Balance My Nutrition (“the App”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use our mobile application.

By using the App, you acknowledge this Privacy Policy.

 

1. Who We Are

Balance My Nutrition is a coaching and nutrition tracking app that helps clients log meals, water, measurements, progress photos, and optional health information, while allowing coaches to review information for clients linked to them.

Email: support@balancemynutrition.co.uk

Android package / iOS bundle ID: com.balancemynutrition.app

 

2. Information We Collect

Account and Profile Information

When you create or sign in to an account, we may collect:

  • Email address
  • Name or display name
  • Authentication identifiers associated with email/password, Google Sign-In, or Sign in with Apple
  • Account role, such as client or coach
  • Profile information you choose to provide, including height, weight goals, dietary preferences, and coach–client relationships

Nutrition and Activity Information

You may choose to record:

  • Meals and food items, including calories and macronutrients
  • Water intake
  • Saved recipes
  • Notes attached to meals or other entries
  • Meal photographs uploaded for logging or AI-assisted analysis

Body Measurements and Progress Photos

We may collect information you choose to provide, including:

  • Weight and other body measurements
  • Circumference measurements
  • Front, side, or other progress photographs

Optional Health Information

If you choose to connect a supported health provider, the App may sync and store summaries of:

  • Steps
  • Sleep
  • Active and total calories burned
  • Workouts and exercise
  • Weight

On iOS, this information is provided through Apple Health. On Android, it is provided through Health Connect.

Health data integration is optional. You can revoke the App’s access through your device settings at any time.

Device and Technical Information

We may process limited technical information required to operate and secure the App, such as authentication tokens and basic application or runtime diagnostics.

We do not sell personal information or use advertising trackers.

 

3. How We Use Your Information

We use information collected through the App to:

  • Create and manage your account
  • Provide meal, water, measurement, photo, and progress-tracking features
  • Provide dashboards and coaching features
  • Sync health information that you have authorised
  • Allow coaches to view information belonging to clients linked to them
  • Analyse meal photographs using AI to provide nutrition estimates when you use that feature
  • Search for product nutrition information, including through Open Food Facts
  • Provide curated UK café and restaurant nutrition information included in the App
  • Provide data exports, such as PDF exports, when requested
  • Process account deletion requests
  • Maintain security, prevent abuse, and improve reliability

 

4. How We Share Your Information

We do not sell your personal information.

Information may be shared in the following circumstances:

Your Coach

If you are linked to a coach, information relevant to providing coaching may be accessible to that coach. This may include meals, water intake, measurements, photographs, authorised health summaries, and relevant profile information.

Service Providers

We use third-party providers to operate certain parts of the App, including:

  • Google Firebase — authentication, database, and cloud storage
  • Google / Gemini — optional AI-assisted meal-photo analysis
  • Apple / Google — authentication through Sign in with Apple or Google Sign-In
  • Open Food Facts — product nutrition information when you search for or look up packaged foods

These providers process information on our behalf and may have their own privacy policies governing their services.

Legal and Safety Requirements

We may disclose information where required by law or where reasonably necessary to protect the rights, safety, security, or property of the App, its users, or others.

 

5. Data Storage and Security

Account and application data are stored using cloud services associated with the Balance My Nutrition project.

Progress photographs and meal photographs are stored using cloud storage services.

We use appropriate technical and organisational measures, including access controls and authentication, to help protect your information. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

 

6. Data Retention and Deletion

We generally retain your information for as long as your account remains active and for as long as reasonably necessary to provide the App and its features.

If you delete your account through the App, we will delete or de-identify the account information we control, including relevant profile information, meals, measurements, photographs, and associated records.

Limited information may remain temporarily in technical backups or where retention is required by law.

 

7. Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Export your information
  • Request deletion of your information
  • Withdraw certain permissions or consents

You can manage certain information and permissions directly within the App, including:

  • Updating your profile
  • Disconnecting Apple Health or Health Connect
  • Exporting your data
  • Deleting your account

You can also contact us using the email address provided below to make a privacy request.

For Sign in with Apple or Google Sign-In, you can manage connected authentication services through your Apple or Google account settings.

 

8. App Permissions

Depending on the features you use and your device, the App may request access to:

  • Camera — for barcode scanning, meal photographs, and progress photographs
  • Photo library — for selecting meal or progress photographs
  • Apple Health / Health Connect — for optional health-data synchronisation
  • Network access — for account synchronisation and external information lookups

You can deny or revoke permissions through your device settings. Some App features may not function without the relevant permission.

 

9. Children’s Privacy

The App is not directed at children under 13, or the applicable minimum age in your country.

We do not knowingly collect personal information from children below the applicable minimum age. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete it.

 

10. International Data Transfers

Our service providers may process information in the United Kingdom, European Economic Area, United States, or other countries.

Where required by applicable law, we rely on appropriate safeguards for international transfers of personal information.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the App following an update means that you acknowledge the revised Privacy Policy.

 

Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us at:

Email: support@balancemynutrition.co.uk